${color}[#000000](What Kind of Support and Training Does CareSwift Provide?)

CareSwift is built to feel intuitive from day one; more than 1,000 EMS clinicians have completed compliant narratives with zero formal onboarding. Still, when your agency rolls out a new platform, you need to know help is there the moment you need it. Below is a summary of the resources and services we provide to ensure every user, from new EMTs to seasoned QA managers, is set up for long-term success.

1. Guided Onboarding (Enterprise Plans)

| Phase | ${color}[#000000](What We Do) | Typical Timeframe | | ---- | | Kick-Off & Discovery | Assign a dedicated Customer Success Manager (CSM) to learn your workflows, compliance requirements, and ePCR environment. | Week 1 | | Configuration & Integration | Help IT or leadership connect CareSwift via secure email, file upload, or API. Pre-load your agency protocols and payer rules into the compliance engine. | Weeks 1-2 | | Pilot & Feedback Loop | Launch with a small crew or shift, gather feedback, adjust rules, and finalize custom training materials. | Week 2 | | Full Deployment & Success Review | Roll out to all providers, verify KPIs (report time, QA rework, denial rate), and schedule regular check-ins. | Week 3 |

Fast track: Agencies using only Narrative Assist can likely live go fully live the same week, thanks to its low-friction design.

2. On-Demand Training Materials

5-Minute Quick-Start Videos – Show ne

Question 2

Who Is CareSwift For?

Accepted Answer

Who is CareSwift For?

In the demanding landscape of EMS operations, inefficient documentation can undermine response times, compliance, and financial stability. CareSwift is engineered to address these challenges head-on, streamlining workflows and empowering operations professionals to optimize performance across their teams. Here's how it delivers targeted value to key segments within the industry.

EMTs & Paramedics

As frontline responders, your focus is on patient outcomes—not administrative hurdles. Narrative Assist enables seamless dictation or input of notes in the field, with AI-driven real-time monitoring for missing vitals, signatures, or required elements. Operations teams report completing CMS-compliant narratives in under two minutes, facilitating punctual shift endings and achieving first-pass QA approval rates. CareSwift Context Window

Private & Non-Emergency Ambulance Operators

Claim denials represent a direct threat to operational margins. The ePCR Intelligence Center mitigates this through continuous QA/QI and billing validations on every chart—proactively identifying discrepancies in modifiers, signatures, mileage, and service-level codes prior to submission. Agencies leveraging this capability often recover 10% or more in lost revenue, while reallocating 100-200 crew hours per unit annually toward core operations. CareSwift Context Window

Hospital-Based EMS & Critical-Care Transport Teams

Seamless integrations are essential for mainta

Question 3

How Does CareSwift Work?

Accepted Answer

How Does CareSwift Work?

In the demanding world of EMS operations, accurate documentation is key to compliance, reimbursements, and smooth workflows. CareSwift is an AI-powered platform that simplifies patient care reporting. Founded by an experienced EMT and backed by Y Combinator, our Narrative Assist tool fits right into your existing ePCR system. It uses voice dictation and real-time AI to help providers build compliant reports, acting like a virtual QA supervisor. As teams dictate, it asks smart questions to guide them toward top-notch documentation. This boosts frontline efficiency and cuts back-office work, saving time and costs. Plus, CareSwift includes ready-to-use settings that your agency can adjust to fit your protocols and needs.

Here's a clear, step-by-step breakdown of how it works, designed to help EMS operations pros like you improve productivity and reduce risks.

Step 1: Easy Data Capture On-Scene

CareSwift starts right where the action is. EMTs and paramedics use our simple mobile or web app to begin documenting.

Voice or typing options: Dictate hands-free during transport, or type if you prefer. Our transcription engine turns speech into structured text instantly.
What it captures: Vitals, interventions, observations— all gathered without pulling focus from patient care. You speak naturally into the system as if an expert scribe is instantly filling out the chart, listening to your every word. This setup keeps things flowing smoo

Question 4

How is CareSwift different from other ePCR software or billing services?

Accepted Answer

How is CareSwift Different from Other ePCR Software or Billing Services?

Many ePCR platforms and billing services focus either on the full report after it is written, flagging issues for review, or provide EMTs with limited real-time feedback. This leaves agencies juggling between incomplete guidance at the source and retroactive error correction. CareSwift improves EMS documentation in two key ways.

Proactive, real-time narrative guidance. As EMTs write their narratives, CareSwift guides them step by step, ensuring all medically and legally required details are included before the report is finished. This drastically reduces common documentation errors and minimizes claim denials.
Comprehensive AI review for billing and QA. Once the narrative and other report elements are complete, CareSwift’s AI reviews the entire patient care report for billing compliance, QA, and payer-specific requirements, not just the narrative. Our system scans for missing information, inconsistencies, and compliance risks across all key sections, including vitals, interventions, times, and more, before the report reaches your billing team. This ensures a higher standard of accuracy and audit readiness.

How CareSwift Fits Into Your Workflow

CareSwift is a standalone tool for narrative creation at this time. While we do not yet provide a full ePCR authoring tool, we are actively working with ePCR providers for deeper integration. Currently, providers use CareSwift-generated narratives by copy

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