${color}[#000000](What Kind of Support and Training Does CareSwift Provide?)

CareSwift is built to feel intuitive from day one; more than 1,000 EMS clinicians have completed compliant narratives with zero formal onboarding. Still, when your agency rolls out a new platform, you need to know help is there the moment you need it. Below is a summary of the resources and services we provide to ensure every user, from new EMTs to seasoned QA managers, is set up for long-term success.

1. Guided Onboarding (Enterprise Plans)

| Phase | ${color}[#000000](What We Do) | Typical Timeframe | | ---- | | Kick-Off & Discovery | Assign a dedicated Customer Success Manager (CSM) to learn your workflows, compliance requirements, and ePCR environment. | Week 1 | | Configuration & Integration | Help IT or leadership connect CareSwift via secure email, file upload, or API. Pre-load your agency protocols and payer rules into the compliance engine. | Weeks 1-2 | | Pilot & Feedback Loop | Launch with a small crew or shift, gather feedback, adjust rules, and finalize training materials. | Weeks 2-3 | | Full Deployment & Success Review | Roll out to all providers, verify KPIs (report time, QA rework, denial rate), and schedule regular check-ins. | Week 4 and beyond |

Fast track: Agencies using only Narrative Assist can likely live go fully live the same week, thanks to its low-friction design.

2. On-Demand Training Materials

5-Minute Quick-Start Videos –

Question 2

Who Is CareSwift For?

Accepted Answer

Who is CareSwift for?

Q: Who Is CareSwift For?

<h1 id="whoiscareswiftfor">Who is CareSwift for?</h1> <ul> <li>EMTs and Paramedics: You signed up to help people, not spend hours writing paperwork. CareSwift Narrative Assist lets you quickly dictate or jot down notes and instantly flags what's missing, so you can hand in reports confidently, without any headaches.</li> <li>Private Ambulance Operators: Every denied claim hits your bottom line. With CareSwift’s new ePCR Intelligence Center, reports are auto-checked for billing gaps, missing signatures, and modifiers before submission, protecting your revenue from needless denials. It’s powerful on its own and even better when paired alongside Narrative Assist, giving you end-to-end documentation speed and accuracy</li> <li>Hospital-Based EMS Teams: Moving patients swiftly from ambulance to hospital care is your priority. CareSwift streamlines your documentation and plugs seamlessly into hospital EHRs, making patient hand-offs faster, clearer, and friction-free.</li> <li>Municipal and Government EMS Agencies: Your crews span multiple stations, shifts, and skill levels. CareSwift standardizes documentation, ensures compliance with protocols, and provides real-time analytics through the ePCR Intelligence dashboard, giving you instant insight and control.</li> </ul> In short, if you’re tired of documentation slowing you down, and crew turn-around times being too high, CareSwift helps you finish faster, keep your revenue flowing, and puts your crews back into service quicker.

EMTs and Paramedics: You signed up to help people, not spend hours writing paperwork. CareSwift Narrative Assist lets you quickly dictate or jot down notes and instantly flags what's missing, so you can hand in reports confidently, without any headaches.
Private Ambulance Operators: Every denied claim hits your bottom line. With CareSwift’s new ePCR Intelligence Center, reports are auto-checked for billing gaps, missing signatures, and modifiers before submission, protecting your revenue from needless denials. It’s powerful on its own and even better when paired alongside Narrative Assist, giving you end-to-end documentation speed and accuracy
Hospital-Based EMS Teams: Moving patients swiftly from ambulance to hospital care is your priority. CareSwift streamlines your documentation and plugs seamlessly into hospital EHRs, making patient hand-offs faster, clearer, and friction-free.
Municipal and Government EMS Agencies: Your crews span multiple stations, shifts, and skill levels. CareSwift standardizes documentation, ensures compliance with protocols, and provides real-time analytics through the ePCR Intelligence dashboard, giving you instant insight and control.

In short, if you’re tired of documentation slowing you down, and crew turn-around times being too high, CareSwift helps you finish faster, keep your revenue flowing, and puts your crews back into service quicker.

Question 3

How is CareSwift different from other ePCR software or billing services?

Accepted Answer

How is CareSwift Different from Other ePCR Software or Billing Services?

Many ePCR platforms and billing services focus either on the full report after it is written, flagging issues for review, or provide EMTs with limited real-time feedback. This leaves agencies juggling between incomplete guidance at the source and retroactive error correction. CareSwift improves EMS documentation in two key ways.

Proactive, real-time narrative guidance. As EMTs write their narratives, CareSwift guides them step by step, ensuring all medically and legally required details are included before the report is finished. This drastically reduces common documentation errors and minimizes claim denials.
Comprehensive AI review for billing and QA. Once the narrative and other report elements are complete, CareSwift’s AI reviews the entire patient care report for billing compliance, QA, and payer-specific requirements, not just the narrative. Our system scans for missing information, inconsistencies, and compliance risks across all key sections, including vitals, interventions, times, and more, before the report reaches your billing team. This ensures a higher standard of accuracy and audit readiness.

How CareSwift Fits Into Your Workflow

CareSwift is a standalone tool for narrative creation at this time. While we do not yet provide a full ePCR authoring tool, we are actively working with ePCR providers for deeper integration. Currently, providers use CareSwift-generated narratives by copy

Question 4

How does the admin interface work?

Accepted Answer

How Does the Admin Interface Work?

CareSwift’s admin dashboard is built specifically for EMS leadership and QA managers. With a simple, intuitive design, you can quickly:

Configure custom report settings (for narrative assist) tailored to your agency’s protocols and billing requirements.
Upload and manage protocols effortlessly, ensuring compliance across every call.
Manage users and assign roles to easily organize teams and control permissions.
Monitor compliance KPIs in real-time, tracking performance at the agency and provider levels.
Identify documentation gaps early and create targeted training to drive continuous improvement.
See unit turn around time by call type

& More

To see the admin dashboard in action or explore custom solutions for your agency, contact our sales team today.

Question 5

How Does CareSwift Work?

Accepted Answer

${color}[#000000](How Do CareSwift's Tools Work?)

CareSwift delivers two focused solutions for EMS agencies that want to streamline documentation, improve compliance, and make better decisions based on real data.

CareSwift Narrative Assist

After a call, a provider has several options for documentation. They can dictate a full narrative, type a brief summary, or simply enter basic details. CareSwift’s compliance engine reviews the information in real time. If anything is missing or unclear based on your agency’s protocols or payer requirements, CareSwift will ask only the necessary follow-up questions to gather what is needed, never inventing information or asking for unnecessary details. When finished, the provider receives a complete, accurate narrative ready to copy and paste into the primary ePCR software. Agencies find this approach saves significant time and improves both accuracy and consistency.

CareSwift ePCR Intelligence Center

Every time a patient care report is completed, CareSwift integrates into your existing ePCR workflow. Reports can be received automatically by secure email, direct file upload, or API, making setup fast and compatible with most platforms. The system checks all report sections for missing or inconsistent information, compliance issues, billing risks, and contradictions between general fields (such as times, interventions, or patient details) and documentation fields (like the narrative or clinical notes). This includes vitals, proce

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