How Does CareSwift Work?

How Do CareSwift's Tools Work?

CareSwift delivers two focused solutions for EMS agencies that want to streamline documentation, improve compliance, and make better decisions based on real data.

CareSwift Narrative Assist

After a call, a provider has several options for documentation. They can dictate a full narrative, type a brief summary, or simply enter basic details. CareSwift’s compliance engine reviews the information in real time. If anything is missing or unclear based on your agency’s protocols or payer requirements, CareSwift will ask only the necessary follow-up questions to gather what is needed, never inventing information or asking for unnecessary details. When finished, the provider receives a complete, accurate narrative ready to copy and paste into the primary ePCR software. Agencies find this approach saves significant time and improves both accuracy and consistency. 

CareSwift ePCR Intelligence Center

Every time a patient care report is completed, CareSwift integrates into your existing ePCR workflow. Reports can be received automatically by secure email, direct file upload, or API, making setup fast and compatible with most platforms. The system checks all report sections for missing or inconsistent information, compliance issues, billing risks, and contradictions between general fields (such as times, interventions, or patient details) and documentation fields (like the narrative or clinical notes). This includes vitals, procedures, interventions, timelines, signatures, and more. Agencies can tailor review rules for their protocols or specific payers.

CareSwift provides a live, web-based dashboard that updates in real time as new reports come in. All analytics are immediately available to agency leadership and QA teams. The dashboard can also be exported for deeper data analysis and reporting when needed.

Unlike legacy QA systems that review only after submission or require manual checks, CareSwift provides automated, proactive review and benchmarking at both provider and agency levels. This gives actionable insights before reports ever reach billing, helping you catch and fix issues early.

Leadership can easily track how long reports take to complete and compare documentation speed and quality by provider, shift, or call type. These insights help identify training needs, support targeted feedback, and improve agency-wide performance.

Why These Tools Matter

• EMTs spend less time fixing reports and more time with patients.
• Agencies experience fewer denials and better compliance outcomes.
• Everything needed for QA, billing readiness, and documentation quality is in one place.
• Provider and agency analytics make it easier to improve staffing, training, and workflow.
• By reducing delays and making reviews faster, busy systems can often return units to service sooner, which in many cases leads to more calls and more revenue.

CareSwift makes paperwork manageable and supports agency efficiency, giving providers more time to focus on care. As one experienced EMT in New York City shared: "With CareSwift, paperwork does not get in the way of caring for patients. It actually feels manageable for the first time in my career."

Updated on: 20/06/2025