How is CareSwift Different from Other ePCR Software or Billing Services?

Many ePCR platforms and billing services focus either on the full report after it is written, flagging issues for review, or provide EMTs with limited real-time feedback. This leaves agencies juggling between incomplete guidance at the source and retroactive error correction.

CareSwift improves EMS documentation in two key ways.

• Proactive, real-time narrative guidance. As EMTs write their narratives, CareSwift guides them step by step, ensuring all medically and legally required details are included before the report is finished. This drastically reduces common documentation errors and minimizes claim denials.
• Comprehensive AI review for billing and QA. Once the narrative and other report elements are complete, CareSwift’s AI reviews the entire patient care report for billing compliance, QA, and payer-specific requirements, not just the narrative. Our system scans for missing information, inconsistencies, and compliance risks across all key sections, including vitals, interventions, times, and more, before the report reaches your billing team. This ensures a higher standard of accuracy and audit readiness.

How CareSwift Fits Into Your Workflow

CareSwift is a standalone tool for narrative creation at this time. While we do not yet provide a full ePCR authoring tool, we are actively working with ePCR providers for deeper integration. Currently, providers use CareSwift-generated narratives by copying and pasting them into their ePCR platform. Our solution saves enough time and effort that this workflow is worth it for most agencies.

Agencies can also customize audit rules to match their protocols and payer requirements. CareSwift offers dashboards and downloadable reports to help you track documentation quality, denial trends, and overall compliance performance over time.

Why This Matters

• Faster, more accurate documentation. EMTs spend less time fixing errors after the fact and more time focusing on patient care.
• Fewer denials and compliance risks. By addressing both narrative quality and overall report completeness, agencies experience lower denial rates and better compliance outcomes.
• Seamless workflow for providers and billers. No more fragmented, manual QA or endless corrections. CareSwift bridges the gap between field documentation and billing requirements.
• Improved operational efficiency. By streamlining documentation and reducing delays, agencies can often return units to service sooner. For high-demand systems, this increased availability may help agencies handle more calls and potentially increase revenue.

The CareSwift Difference

Unlike most ePCR solutions that focus only on post-submission error detection or surface-level real-time feedback, CareSwift ensures thorough review at every step. Our approach addresses the documentation bottleneck that keeps units out of service, reduces billing rework, and helps agencies get paid faster.

With CareSwift, paperwork does not get in the way of caring for patients. It actually feels manageable for the first time in my career. Experienced EMT, Private Ambulance Company, NYC

Updated on: 05/07/2025