What kind of support and training do you provide?
What Kind of Support and Training Does CareSwift Provide?
CareSwift is built to feel intuitive from day one; more than 1,000 EMS clinicians have completed compliant narratives with zero formal onboarding. Still, when your agency rolls out a new platform, you need to know help is there the moment you need it. Below is a summary of the resources and services we provide to ensure every user, from new EMTs to seasoned QA managers, is set up for long-term success.
1. Guided Onboarding (Enterprise Plans)
Phase | What We Do | Typical Timeframe |
|---|---|---|
Kick-Off & Discovery | Assign a dedicated Customer Success Manager (CSM) to learn your workflows, compliance requirements, and ePCR environment. | Week 1 |
Configuration & Integration | Help IT or leadership connect CareSwift via secure email, file upload, or API. Pre-load your agency protocols and payer rules into the compliance engine. | Weeks 1-2 |
Pilot & Feedback Loop | Launch with a small crew or shift, gather feedback, adjust rules, and finalize training materials. | Weeks 2-3 |
Full Deployment & Success Review | Roll out to all providers, verify KPIs (report time, QA rework, denial rate), and schedule regular check-ins. | Week 4 and beyond |
Fast track: Agencies using only Narrative Assist can likely live go fully live the same week, thanks to its low-friction design.
2. On-Demand Training Materials
- 5-Minute Quick-Start Videos – Show new users how to dictate, review prompts, and paste the finished narrative into any ePCR.
- Interactive Walk-Throughs – Embedded tips appear the first time a user opens a feature, then stay tucked away for power users.
- Printable Cheat Sheets – One-page PDFs covering voice commands, keyboard shortcuts, and compliance prompts—perfect for the station wall.
- Help-Center Articles – Step-by-step guides, FAQs, and best-practice checklists (searchable 24/7).
3. Live Learning Options
Format | Frequency |
|---|---|
Role-Based Deep Dives | Monthly |
Custom Workshops | As requested |
4. Dedicated Customer Support
- In-App Chat – Average first-response time under 10 minutes during business hours (8 a.m. - 6 p.m. PT).
- Priority Email Queue – support@careswift.ai (responses within one business day).
- Platform 24/7 Phone Line – 844 565-5260 | 24/7 for production-blocking issues.
- Named CSM (Enterprise) – Your single point of contact for usage reviews, feature requests, and quarterly success planning.
5. Minimal-Training Design
- Smart Prompts, Not Manuals – The compliance engine asks targeted follow-up questions only when data is missing—no big red error screens or guess-and-check.
- Consistent UI Across Tools – Narrative Assist and the ePCR Intelligence Center share the same layout, so once a provider masters one, they’re at home in the other.
- Feedback-Driven Updates – We incorporate clinician feedback every release cycle, so the product keeps getting simpler instead of heavier.
6. Measuring Success
We track and share key metrics - average report completion time, QA corrections per report, denial rates - so you can see the impact of CareSwift’s tools and our training program. Your CSM reviews these numbers with you quarterly and adjusts the plan as your needs evolve.
Need Help Right Now?
- Chat: Click the speech-bubble in the lower-right corner of any CareSwift page.
- Email: support@careswift.ai
- Phone (24/7 Critical): (844) 624-0341
We’re here to make sure documentation never slows down patient care. If you have any questions about onboarding, training, or day-to-day support, let us know—we’ll get you back in action, faster.
Updated on: 26/06/2025
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